Privacy Policy
Last updated: September 10, 2026
This Privacy Policy explains how FantMe (“we”, “us”, or “our”) collects, uses, and shares information when you use the FantMe website and related services (the “Service”). By using the Service, you acknowledge this Policy. Related details are in our Cookie Policy and Terms of Service.
1. Information We Collect
Account information
When you register or sign in, we may collect your email address, authentication details, and profile information you provide.
Uploads and generated videos
When you create a video, we process photos and other materials you upload so we can generate Output. Uploads are sent to our systems and to third-party AI and infrastructure providers as needed to complete the request. Original uploads are kept only as long as reasonably needed to process the job and operate the Service. Generated videos and related records may be stored so you can access them in your account or session history.
Usage and device information
We may collect IP address, browser and device type, pages viewed, approximate location derived from IP, timestamps, and diagnostic logs to operate, secure, and improve the Service.
Payments
If you buy credits or a membership, our payment processor (such as Paddle) collects payment details. We receive limited billing metadata (for example, transaction status, amount, and last four digits or a payment method token). We do not store full card numbers.
Cookies and analytics
We use cookies and similar technologies, including Google Analytics, as described in our Cookie Policy.
2. How We Use Information
We use information to:
- create and manage accounts;
- generate AI videos from your uploads;
- show credit costs, process purchases, and manage memberships;
- provide customer support;
- secure the Service and prevent abuse;
- understand usage and improve templates and features;
- comply with law.
3. How We Share Information
We do not sell your personal information.
We may share information with:
- infrastructure and authentication providers (such as hosting and account services);
- AI and media processing providers that generate or store Output;
- payment processors such as Paddle;
- analytics providers such as Google Analytics;
- professional advisers or authorities when required by law;
- a buyer or successor if we are involved in a merger, acquisition, or asset sale.
These parties process information on our instructions or as independent controllers under their own policies, as applicable.
4. Retention
We keep account and billing records as needed to provide the Service and meet legal, tax, and dispute requirements. Generated Output may be retained so you can revisit creations; we may delete inactive content after a reasonable period. You can contact us to request deletion of your account and associated content, subject to legal retention needs.
5. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. To make a request, email support@fantme.com. We may need to verify your account.
You can control many cookies through your browser. Blocking essential cookies may prevent sign-in or checkout.
6. Children
The Service is not directed to children and we do not knowingly collect personal information from children who are not allowed to use the Service under applicable law. If we learn that we have collected such information, we will delete it.
7. International Processing
Your information may be processed in countries other than your own, including where our providers operate. Those countries may have different data-protection laws.
8. Security
We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure.
9. Changes
We may update this Policy by posting a new version on this page. The “Last updated” date will change when we do.
10. Contact
Privacy questions: support@fantme.com.