Refund Policy
Last updated: September 10, 2026
This Refund Policy applies to purchases made on FantMe, including one-time credit packs and memberships. It should be read with our Terms of Service and the prices shown on the Pricing page.
Credit packs (one-time purchases)
Credit packs are one-time purchases and do not renew automatically.
You may request a refund within 14 days of purchase if none of the credits from that pack have been used.
We do not refund credits that have already been consumed to generate videos. Partial refunds for a pack are generally not available once any credits from that pack have been used, except for billing errors described below.
Purchased credits do not expire. Unused eligible credits remain available until you use them or receive an approved refund.
Member-priced credit packs follow the same unused-within-14-days rule.
Memberships
Memberships are recurring subscriptions. They renew automatically unless you cancel before the next billing date.
Canceling stops future charges. Unless required by law or listed as an exception below, we do not refund the unused portion of the current membership period after a renewal has been billed.
Memberships provide 50% off credit packs. They are not a substitute for unused credit-pack refunds; credit-pack refunds are evaluated under the credit-pack rules above.
Exceptions
We may still refund or adjust a charge if:
- you were billed twice for the same purchase;
- an unauthorized charge was made on your account;
- a pricing or system error charged the wrong amount;
- a verified outage or defect on our side prevented you from using credits you paid for.
How to request a refund
Email support@fantme.com and include:
- the email on your FantMe account;
- order or payment date and amount;
- whether the request is for a credit pack or a membership;
- a short description of the issue.
Please contact us before opening a chargeback so we can match the refund to your account. Chargebacks opened without first contacting us may lead to account suspension while we investigate.
We aim to review requests within several business days. Approved card refunds typically appear according to your bank’s timeline.